Heart of Tafiti
You bought from the partner store — so the way back runs through it too. Here is the map.
Because checkout and delivery are handled by our retail partners, returns and refunds are too. The partner store where you placed the order owns the whole route: the return label, the parcel, the refund to your original payment method.
Our partners typically accept returns for 30 days from delivery on unused products in their original packaging — locks with the adhesive backing intact, bag rolls unopened. The exact terms are printed on the partner’s order page; those are the ones that apply.
No interrogation policy: “it did not fit my oven handle” is a complete sentence. Partners ask the reason once for their records — nobody argues with you about it.
A cracked cover, a latch that will not latch, a torn roll — photograph it and file the claim on the partner’s order page; obvious cases are usually replaced or refunded without a return shipment. If the product failed and you feel the claim is going nowhere, email [email protected] with the photos — it is our product, and we lean on the partner from our side.
Most partners handle an exchange as a return plus a fresh order — fastest route: reorder the size or color you actually need, then return the first one within the window.
